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Privacy Policy

Date Effective 10/15/2018

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Introduction

At MD Total Care, we are committed to treating and using protected health information about you responsibly. This notice of Health Information Practices describes the personal information we collect and how we disclose this information. It also describes your rights as they relate to your protected health information. This Notice applies to all protected health information as defined by federal regulations.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Uses and Disclosures

  • We are permitted to use or disclose your health information for treatment purposes. For example, we may provide health information to another doctor or other health care providers to assist them in treating you once you have been released back to your primary care physician.
  • We are permitted to use or disclose your health information for payment. A bill may be sent to you or a third-party payor such as an insurance carrier. The information on or accompanying the bill may include information that identifies you as well as your diagnosis, procedures, and supplies used.
  • We are permitted to use or disclose your health information for regular health operations. For example, members of our organization may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare services we provide. In addition, we may also use your name, address, phone number, and clinical records to contact you to provide appointment reminders, information about treatment alternatives, or other health related information that may be of interest to you. If you are not available to receive an appointment reminder or other message, a message will be left for you at your contact numbers given to us.

You have the right to refuse to give us authorization to contact you for appointment reminders, information about treatment alternatives, or other health related information. If you do not give us authorization to contact you, it will not affect the treatment we provide to you or the methods we use to obtain reimbursement for your care.

Permitted Uses and Disclosures Without Your Consent or Authorization

Under federal law we are permitted to use or disclose your health information without your consent or authorization in these following circumstances:

  • We are permitted to use or disclose your health information if we are providing health care services to you based on the orders of another health care provider.
  • We are permitted to use or disclose your health information if we provide health care services to you as an inmate.
  • We are permitted to use or disclose your health information if we provide health care services to you in an emergency.
  • We are permitted to use or disclose your health information if we are required by law to treat you and we are unable to obtain your consent after attempting to do so.
  • We are permitted to use or disclose your health information if there are substantial barriers to communicating with you, but in our professional judgment, we believe that you intend us to provide care.

Other than the circumstances described in the preceding five examples, any other use or disclosure of your health information will be only made with your written authorization.

Your Health information Rights

Although your health record is the physical property of MD Total Care, the information belongs to you. You have the right to:

  • Obtain a paper copy of this notice of information upon request.
  • Inspect and copy your health record as provided for in CFR 164.524.
  • Amend your health record as provided in 45 CFR 164.528.
  • Obtain an accounting for disclosures to third parties of your health information for up to 6 years.
  • Request communications of your health information by alternative means or at alternative locations.
  • Request a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522.
  • Revoke your authorization to use or disclose health information except to the extent that action has already been taken.

Our Responsibilities

MD Total Care is required to:

  • Maintain the privacy of your health information,
  • Provide you with this notice as to our legal duties and privacy practices with respect to information we collect and maintain about you,
  • Abide by the terms of this notice,
  • Notify you if we are unable to agree to a requested restriction, and
  • Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our privacy practices change, we will notify you in writing the next time you come in for treatment. We will not use or disclose your health information without your authorization except as described in this notice. We will also discontinue to use or disclose your health information after we have received a written revocation or the authorization according to the procedures included in the authorization.

For More Information or to Report a Problem

If you have questions and would like additional information, you may contact MD Total Care Privacy Officer at (423) 710-3864
.

Other Forms of Disclosure

Notification:

We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location, and general information.

Communication with Others:

We may disclose to a family member, other relative, close personal friend, or any person you identify health information relevant to that person’s involvement in your care, payment related to your care, or for appointment reminders.

Federal and State Agencies:

As required by law we may disclose health information to public health and legal authorities charged with preventing or controlling disease, injury, or disability.

Law Enforcement:

We may disclose information for law enforcement purposes by law or in response to a valid subpoena.